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FAQ's

Some common Questions answered !

Orders and Shipping

How long does standard shipping take?

Express shipping takes 1-2 business days.

99.8% arrive next day.

Orders over €60 ship free.

Can I order online and pick up in store?

Yes. Select "Pick up in store" at checkout and choose your nearest location. Most orders are ready within 2 hours of purchase.

What if my order arrives damaged?

Contact us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or refund with no return shipping required.

Returns and Refunds

What is your return policy?

We will accept the return of most products up to 28 days after date of order. (Edible products and Aerosols are exempt from this policy).

We will only accept return of goods which remain in original packaging and which are returned in a re-saleable condition.

Once the item is received, we will refund the value of the goods.

The customer covers all P&P costs.

There is a re-stocking fee of €3.50 to cover cost relating to card payment fees, Subsidised shipping etc.

In some cases returning an item will incur a shipping fee from original order if free shipping was applied.

Please include a note with your order number to process without delay.

Return Address

Unit 1-2 Peare Campus, Moyne Park,

Old Dublin Road, Enniscorthy,

Co. Wexford

Y21 XW90

How do I start a return?

Just give us a call on 053 9249812 and we will start the procedure for you.

When will I receive my refund?

Refunds are processed within 5 business days of receiving your return. You'll get a confirmation email once it's been issued. Allow an additional 3 to 5 business days for your bank to post it.

Products and Stock

How do I know if a product is in stock?

Stock levels are shown on every product page. If an item is low in stock or out of stock, it will be labelled accordingly. Use the "Notify Me" option to get an alert when it's available again.

Can I buy online and return in store?

Yes. Bring your order confirmation and the item to any store location and we'll process the return on the spot.